Refund policy

7-day refund

You can get a full refund within 7 days of payment, as long as you have not unlocked any au pair's contact details yet. Each payment counts on its own, from the moment it goes through. Viewing an au pair's contact details counts as unlocking them.

When refunds don’t apply

Once you have unlocked an au pair's contact details, your membership is not refundable. We will still refund you if the service failed (for example the site did not work) or you were charged twice.

How to get a refund

Go to Billing in your account and click Cancel and refund. The button shows while your latest payment qualifies. We refund your original payment method straight away, and the days that payment bought end at once. Your bank can take 5 to 10 business days to show the money.

For anything else, email hello@aupairmatch.co.za from the email address on your account.

Upgrading from 30 to 90 days

While a Connect 30 membership is active you can upgrade to Connect 90. You pay the Connect 90 price less a credit for the days of Connect 30 you have not used yet, rounded to the nearest rand. We show the exact amount before you pay. Your 90 days start on the day you upgrade. If you refund an upgrade under the 7-day rule above, your Connect 30 membership goes back to its original end date.

Access

Your membership starts as soon as your payment goes through.

Prices

All prices are in South African rand (ZAR). Drummond Holdings (Pty) Ltd is not VAT registered, so no VAT is charged.

Your rights under the Consumer Protection Act are not affected.